Welcome to the Empire Today® Carpet & Area Rug Product Care Center
Thank you for choosing Empire® for your carpet and area rug needs. We know that installing carpet is a substantial investment in your home. This site will help you properly care for and maintain your product by developing a regular maintenance schedule. These recommendations can help you maximize the life of your purchase.
In addition to providing care and maintenance details, you can also conveniently view warranty information, report a product issue or contact Customer Service for any needs. We look forward to helping you maintain your product for years to come and protect your investment using easy care recommendations.
All carpet care information on this website applies to area rug purchases as well, unless otherwise specified in the product's warranty. To maximize the information provided, please verify whether your carpet or area rug is made of synthetic or wool fiber prior to engaging in maintenance and care procedures.
For your convenience, you can print out a complete version of the care packet by visiting the “Printable Version” icon on the sidebar.
IMPORTANT NOTE:
Empire guarantees the workmanship on all of its installations for one year. To retrieve the manufacturer’s warranty for your new carpet or area rug, please either visit the Warranty Information link on this website or call 800-588-2300. Our Empire Customer Service Representatives can assist you with obtaining the proper manufacturer’s warranty for your newly installed carpet or area rug. Empire is not responsible for installations which are not performed by professional installers selected by Empire.
Note that the care and maintenance information shared on this site is provided for customers who have purchased carpet and area rugs through Empire. The information has been provided by our manufacturers. Empire is not responsible for the information obtained from the manufacturers, the effectiveness of the care information or for inappropriate application or use of the information shared on this site. Please call Empire Customer Service at 800-588-2300 if you have any questions about the information provided or any other product concerns.