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Empire Carpet Care Download Document


Empire Carpet Referral Link

 

Empire Carpet Installation


What do I do if my Carpet is shedding?
It is not uncommon for new Carpet to shed. Please refer to the Performance Characteristics section on page two for additional details.

Does Empire Today provide Carpet cleaning services?
Empire does not provide Carpet cleaning services. You can contact the Institute of Inspection, Cleaning and Restoration Certification (IICRC) at 800-835-4624. The IICRC is an organization that maintains a national directory of independent professional cleaners who are trained and certified in a variety of cleaning specialties. You can also research local certified carpet cleaning companies.

Does Empire repair or service existing products beyond the warranty expiration date?
Empire does not usually repair or service existing products unless the issues fall within the product and installation warranty specifications. Please contact Empire Today Customer Service at 800-588-2300® for more details.

Where can I find my manufacturer’s product warranty or Empire installation warranty?
Most warranties are accessible via empiretoday.com/warranties. If your warranties are not on the site, please contact Empire Today Customer Service at 800-588-2300.

Who should I contact regarding a product or installation issue or concern?
Please contact Empire Today Customer Service at 800-588-2300 to let us know how we can be of assistance.

Do Empire Flooring and Empire Today Window Treatment products also carry warranties?
If you have purchased Empire Flooring or Empire Window Treatments, please visit the Product Care  provided for Empire Flooring and Empire Today Window Treatments to access to detailed product care and maintenance information, as well as links to manufacturer and installation warranties.
For Flooring, please visit Empire Flooring - www.empireflooringtips.com
For Window Treatments, please visit Empire Today Window Treatments - www.empirewindowtreatmenttips.com