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It is important to identify whether or not you have a wool or synthetic product to adhere to the proper cleaning methods. If you are unsure, please check with Empire Customer Service or your warranty information to confirm the material make up prior to proceeding with any cleaning program.
In order to effectively treat spots and stains on your wool carpet, it is recommended that you follow the steps below and refer to the Cleaning Guide in the Spot & Spill Removal page.
· Scoop up any solid matter first by scraping gently with a spoon or a dull knife.
· Absorb wet spills as quickly as possible by blotting them repeatedly with white paper or cloth towels. Never rub or scrub them abrasively because this may damage the carpet fibers, potentially creating fuzzy areas on the carpet. When blotting, work in toward the center of the spot to avoid spreading the spill.
· Clean with the appropriate treatment from the Cleaning Guide. All recommended cleaning agents should be tested on an inconspicuous area of the carpet prior to full application. Apply the cleaning agent to a clean white cloth, not directly to the carpet.
· Draw out any remaining moisture by placing several layers of white towels over the spot. It is recommended that you weigh them down in the area with a heavy object that will not transfer color to ensure the best removal results.
· Always follow up with water to remove residue that may become sticky and cause rapid re-soiling. Rinse the stain carefully with cold water and use a clean cloth.
· Always test the cleaning product in an inconspicuous location (behind a door) prior to attempting to remove a spot or stain in a more visible location.
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