What do I do if my carpet is shedding?
It is not uncommon for new carpet to shed. Please refer to the Performance Characteristics section for additional details.
Does Empire provide carpet cleaning services?
Empire does not provide carpet cleaning services. You can contact the Institute of Inspection, Cleaning and Restoration Certification (IICRC) at 800-835-4624. The IICRC is an organization that maintains a national directory of independent professional cleaners who are trained and certified in a variety of cleaning specialties. You can also research local certified carpet cleaning companies.
Does Empire repair or service existing products beyond the warranty expiration date?
Empire does not usually repair or service existing products unless the issues fall within the product and installation warranty specifications. Please contact Empire Customer Service at 800-588-2300 for more details.
Where can I find my manufacturer’s warranty?
Most manufacturer product warranties can be accessed by clicking here. If your product warranty is unavailable on the site, please contact Empire Customer Service at 800-588-2300.
Where can I find my installation warranty?
Please click here to view your Empire installation warranty.
Who should I contact regarding a product or installation issue or concern?
Please contact Empire Customer Service at 800-588-2300 or click here to let us know how we can be of assistance.
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